We are in the process of updating our procedures. Below are some important ones that we think you should know about. If there are any other procedures you would like to know about please contact us and we will try to help you. 

Compliments… We gratefully accept all compliments and you are welcome to share compliments publicly.

Concerns… From time to time we all have concerns. An informal meeting should be the first step to solving a concern. Henderson Primary School shall endeavour to resolve all queries or concerns at the lowest level, without minimising the matter at hand.  If necessary, a formal meeting may be arranged. The Principal, as day-to-day manager and professional leader of the school has the responsibility for managing queries and concerns as required; the Board does not get involved with such matters. The Board, in its governance role, is removed from the ‘concerns’ level, instead, without sharing a personal view, referring queries and concerns, via the person holding the concern, to the Principal.

Complaints… are received only in written form. All letters of complaint received by the board chairperson and/or principal are for the whole board. No trustee, including the board chairperson or principal can decide independently as to what action will be taken; the Board delegates authority to the “Complaints Sub Committee” to investigate complaints and report to the whole Board. In regards to anonymous complaints the Board feels that the Board cannot investigate anonymous complaints because there is no one to respond to.  

Refer to Concerns and Complaints procedure below, for full details on how Henderson Primary School and its Board deals with concerns and complaints.

 

Concerns And Complaints Procedure